Complaints

If you are unhappy with our service, please email us at admissions@eduveras.com with details of your concern. We take all complaints seriously and aim to resolve them fairly and promptly.

1. Submit your complaint. Email admissions@eduveras.com with a clear description of the issue.
2. Acknowledgement. We will acknowledge your complaint promptly.
3. Investigation. We will review your complaint and, where relevant, the people or teams involved.
4. Response. We will provide a written response explaining our findings and any action we intend to take.
5. Review. If you are not satisfied with our response, you can ask for the complaint to be reviewed again before it is closed.

If your complaint relates to how we handle personal data, you also have the right to contact the Information Commissioner's Office (ICO) at ico.org.uk.